Frequently Asked Questions

See the quick links below with answers to the most frequently asked questions. Simply click on the question to see the corresponding answer. Please contact us if you have a question that’s not answered below.

ARTWORK

Once you’ve completed check out, you will receive an email with a secure link for your artwork.

We require a high resolution print-ready PDF file.

No, you don’t need to leave space for a mailing address on your mailer.

If you supply the artwork, we’ll take care of adding it for you. There’s no additional charge for us to add the EDDM indicia.

Yes, you will absolutely see a proof via email and nothing will get printed without your approval.

TIMING & TARGET NEIGHBORHOODS

Your order will typically be in the mail within 3-5 days after  you’ve completed check out. If we are creating the artwork, your order will typically be in the mail within 3-5 days of artwork approval.

Every Door Direct Mail is the lowest class of mail. As such, the USPS does not provide any guarantees on how quickly your mail will be delivered. We have seen delivery take in excess of 1 week during times of heavy mail volume. It is our experience, that the majority of EDDM gets delivered within 1-3 days after delivery to the USPS.

Contact us with the name of the neighborhood/neighborhoods that you would like to target, or supply a sample address; we’ll contact you with a count for the addresses in your target area and corresponding pricing.

No. Currently, the USPS only offers 2 options for targeting: business & residential or residential only.

PRODUCTION DETAILS

Postage is currently 17.7¢ apiece and is included in the overall total when you check out.

We use 14-point cover with UV coating on both sides for all quantities of 2,500 pieces and higher. For smaller quantities, we may choose to omit the UV-coating.

Extras are available, just add your requested quantity in the notes section when placing your order. We’ll contact you and let you know pricing for the extras.

Yes, please contact us if there’s a larger size you want besides what you see displayed on our site.

Yes, we print many other items like business cards, brochures, banners, signs & promotional items. Please contact us for help with these.

This site is owned by Naples Print Source, an established 36-year-old printing and direct mail company. We directly handle all production, design & distribution to the USPS.